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The Ordering Process

Wall Murals:
You can fill out our online order form by selecting the product you desire and specifying the sizes and position of the image. Each mural is custom sized and tailored to fit your wall. By entering the dimensions in the relevant boxes, you agree that this is the size we will print your mural at. We may increase the size of the mural before printing by 1%, this is to give excess for trimming around your walls.

When ordering, you are able to choose a paper type. We will print your mural on the specified wallpaper, if for whatever reason we cannot provide the chosen paper type, we will notify the customer, offer an alternative and refund the difference in cost if there is any.

Wallpaper:
Select the product that you desire and specify the number of rolls you need based on your wall size. We cannot take responsibility for any differences in color or print if multiple rolls are ordered at different times due to possible slight variations in paper type batches that are beyond our control.

 

Payment

We will accept the following payment options: Credit or Debit Card – Visa, Mastercard, Maestro, American Express. If you would prefer to pay using Paypal or via BACS/Check, you must first notify our customer service team.

Right of Cancellation

You have the right to cancel an order of goods or services (design & customizations) within 7 business days, provided that the services or production agreed within the contract have not already begun.

You are entitled to a reasonable opportunity to inspect the products and are expected to return in its original condition. This excludes design & customization services, which are non-refundable.

We will offer a refund on our bespoke products that do not meet our customers expectations on quality. Any products or services with apparent defects caused by Milexa will be immediately replaced or refunded.

Products or services that become unavailable within the 30 days from payment will be arranged for a later delivery date as agreed by the customer or refunded according to our refund policy.

This does not affect your statutory rights.

Production & Delivery

We will make every effort to deliver our goods and services in the specified time frames. When ordering design & customization services you will be quoted the expected timescales. All quoted delivery & service times should be treated as approximations only; delivery can take up to 30 days upon our receipt of payment. We cannot be held responsible for delayed orders within this timeframe.

We automatically supply customers with tracking details via email. We cannot be held responsible for delays or errors made by third party courier or postal services. We do our best to ensure the order is securely packaged in rigid tubing, any damage that incurred during transit should be noted upon delivery and signed for as damaged.

Please note that customs duties and taxes may be levied at the point of entry into the destination country. These charges are the responsibility of the customer and not Milexa.com.

Quality of Goods

The product should be inspected prior to installation. Any defects should be immediately reported to Milexa; unfortunately we cannot accept claims after the product has been used or installed.

Minor variations in color may occur between prints, we will offer a replacement when it is agreed that the variations are evidently noticeable.

Variations of colors may occur between on-screen proof and physical product. We cannot be held responsible for discrepancies between monitor settings. Where color matching is important, we recommend and offer a printed sample prior to purchase to ensure colours are acceptable. Claims for color variations cannot be made unless printed sample has been requested and approved.